Refund policy

We want you to love what you receive. If something isn't right, we're here to help.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pastliferomance.com. Please note that returns will need to be sent to the following address: 7387 Terragar Blvd. Mississauga, ON, Canada L5N 8G7. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not return or refund orders that have chosen the Economy shipping option where the parcel is pending delivery.

You can always contact us for any return question at support@pastliferomance.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return your eligible item and, once the return is accepted, place a separate order for the new one. (Please also see the note for U.S. customers below.)

A note for customers in the United States:

Due to recent increases in U.S. import tariffs, we are currently unable to offer exchanges on orders shipped to the United States. Sending an item back across the border and shipping a replacement now incurs duties in both directions, which makes exchanges prohibitively expensive for both you and us. We appreciate your understanding — please review the size guide on each product page carefully before ordering. This does not apply to items that arrive defective, damaged, or incorrect: if that happens, just contact us at support@pastliferomance.com and we'll make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pastliferomance.com.